My Cruz will not go past the Cruz logo at startup.

If your device will not load normally to the lockscreen, but instead loads to the Cruz logo and hangs or goes no further, or restarts and repeats the cycle, this may be caused by an operating system corruption, a damaged partition, or another failure.


To address this, perform a firmware update on your device. This will address both the partition and software issues. If the firmware update does not resolve matters and the issue remains, attempt a firmware update a second time.