How do I connect my Cruz to Wi-Fi?

First, be sure that WiFi is enabled. From the Home Screen, select Wi-Fi Settings and ensure that both Wi-Fi and Network Notification are enabled with green check marks. After a moment, your Wi-Fi networks list should populate. If you need to rescan, tap Menu> then tap Scan.

Detected networks will appear with a SSID to the left, a status line beneath the SSID, a signal strength icon to the right. Those that are secure will also feature a padlock. Tap the network you wish to connect to, then click Connect. If a password is required, tap the text field for the popup keyboard.

If you need to configure a connection manually, choose Add Wi-Fi Network> enter your router's SSID> select security type if any and enter password> and Save.

Once the Cruz has successfully connected to any SSID, it is saved. When that SSID is no longer available, it is listed in the Wi-Fi networks list as "Not in range, remembered" in the status line.


NOTE: You may need to adjust settings on your router to allow your Cruz to connect properly. This may be true even though your other devices may work without any issue. These settings can include channel, mode, security type (encryption), etc. Consult your router manufacturer, router manual, or Internet Service Provider for further information.

 • AP’s password changed, you should change the remembered password

1.) Tap Wi-Fi settings and choose the network that failed to connect
2.) Click the “Forget”  button from the dialog box prompt
3.) Choose the network again and input the correct password

 • If the connection is not made automatically, you may need to scan again by tapping Menu> then Scan.

 • If scanning appears ineffective, turn off WiFi and turn it back on again, then scan again.

 • If your WiFi seems to turn off when your device sleeps, you may disable this under Menu> Wi-Fi Sleep Policy.

 • Be sure that the signal strength is not too weak or not in range, understanding that other radio devices like cordless phones may interfere with the signal quality.

 • Some Wifi router signals, though listed as unsecured, may still block connections using MAC address filtering. This will need to be disabled in the Wi-Fi router, or the device's MAC address will need to be added to the router as an acceptable device connection.

 • Some Wifi signals appear to be unsecured, but once connected, opening the web browser does not take you to your home page, but to a security page where you must enter credentials or agree to terms of use before getting full web access.

 • If your WiFi router is being detected as (---), this is caused by the presence of spaces in your router's SSID.

        1.) ISSUE RESOLVED in firmware update version 091257, October 10, 2010.

 • You cannot autodetect and connect because your router is not broadcasting your SSID
        1.) ISSUE RESOLVED in firmware update version 091257, October 10, 2010.