Cruz offers a 30 day money back guarantee on all devices purchased directly from You may return the Cruz device for any reason if not completely satisfied within the first 30 days of ownership. You must contact us before you attempt to the return product(s) to obtain a Return Merchandise Authorization Number (RMA) for you to include with your return. Returns are not possible after this period.


All Cruz devices purchased are subject to a 15% restocking fee if returned for a refund. Original shipping and sales tax are non-refundable. Refund processing may require up to 2 weeks once return is received.

  • Purchasers agree to this industry-practice restocking fee at the time of purchase and it will not be waived for any reason.
  • All new Cruz device orders cancelled after production has begun are subject to a 15% restocking fee.
  • All new Cruz devices that have shipped are also subject to the 15% restocking fee, regardless whether the Cruz device arrives in perfect working order or in need of repair.
  • If delivery of new Cruz device is refused and the shipper returns the Cruz device, the refund will be processed less the 15% restocking fee, and less the return shipping cost.
  • The customer accepts the responsibility for return shipping for any merchandise returned for refund.

All returned merchandise must be accompanied by its original packaging, accessories and manuals. You must contact Cruz customer support for an RMA# prior to return of merchandise. Defective merchandise will be replaced with a like item, upon return of the defective merchandise.

  • Cruz is not responsible for any damages caused by either internal or external equipment, shorted connections or components not installed by or purchased from
  • Cruz is not responsible for damages to any components or loss of any data inadvertently caused by products, under normal or abnormal use, including those purchased from
  • Cruz will not replace, repair or refund any purchase if an item's serial number does not match what was originally sold.
  • Cruz will be not be responsible for shipping for Cruz devices or accessories returned for refund.

Warranty only applies to Cruz devices sold directly by 30-Day money back guarantee only applies to Cruz devices sold directly by