Why can't I play my music on my Cruz?

The Cruz devices support MP3, AAC, & WAV encoded audio formats. But this does not mean all such audio will play on the units. There are other considerations to take into account because this is a mobile device with limited system resources. We recommend that you use a video/audio conversion software with presets optimized for viewing/listening on our Android devices like HandBrake: http://handbrake.fr/

If you already have a conversion software that you are comfortable with, the settings below may allow you to optimize your converted video for playback on Android. You may however need to tweak your settings for best outcome. Consult your conversion software developer's website for support in optimizing settings for playback on Android. Velocity Micro cannot provide support for audio conversion.